Comprehensive Corporate IT Infrastructure Support and Maintenance

09 October 2024 y.

Due to the shortage of qualified professionals caused by the war in Ukraine, transferring corporate IT infrastructure for comprehensive support and maintenance to a specialized company is a great solution for businesses facing a lack of in-house expertise. VERNA has been specializing in IT infrastructure support across Ukraine for many years and has extensive experience. VERNA's experts stay up-to-date with the latest technologies and industry trends, ensuring that clients can rely on timely updates and optimization of their company's infrastructure. Services include remote user support, as well as on-site equipment maintenance and repair.

How VERNA's IT Infrastructure Support Works

IT infrastructure covers a wide range of areas, including network equipment, servers, software, user workstations, data storage systems, uninterruptible power supplies (UPS), backup systems, cybersecurity, and more. Having in-house staff with all these competencies can be costly, inefficient, and complicated. In the event of unforeseen issues or the need to scale IT infrastructure, an internal specialist may not be able to meet the company's demands.

What VERNA Supports:

• Servers and IT equipment
• Video surveillance systems
• Accounting and email systems
• User workstations
• Structured cabling systems (SCS)
• Access control and anti-theft systems
• Uninterruptible power supplies (UPS) and backup communication systems
• Other infrastructure systems for enterprises and offices

VERNA configures and administers servers, including Windows, Linux, and Unix operating systems, as well as SAN storage systems. They also support network equipment such as local area networks (LAN), wireless networks (Wi-Fi), wide area networks (WAN), IP telephony in contact centers, and other network solutions. Services include remote user support, as well as on-site equipment maintenance and repair. VERNA offers services either on a subscription basis or as one-time engagements, allowing cost savings.

Why Hiring a Specialized Company is a More Cost-Effective Solution

The question of whether to hire an in-house IT infrastructure specialist or turn to an experienced contractor for outsourcing or outstaffing has been relevant for many companies, even before the current circumstances.

• Service Quality - The Key Advantage

Service quality is a decisive factor when choosing a partner for IT infrastructure support. Ensuring stable system operation, timely responses to requests, and proactive monitoring of IT infrastructure is key to a business's success. VERNA provides a high level of technical support and expert consulting. Specialists undergo continuous training and hold relevant certifications.

• Strict SLA Compliance as a Control Measure

Service Level Agreements (SLA) define the parameters of service and set expected standards. Strict adherence to SLA is crucial for maintaining service quality. VERNA's technical support team designs individualized SLAs for each client and systematically monitors their performance to prevent deviations from standards and respond swiftly when necessary.

• Tailored SLAs and Requirements

VERNA takes into account the various requirements and equipment volumes for each client. Each IT infrastructure and user support agreement is customized, reflecting the unique needs and scale of the client's infrastructure. Additionally, VERNA implements different service levels (SLAs) for each client based on their specific needs and expectations. Financial Compensation for Service Delays To ensure predictability in collaboration, VERNA includes auditing and effective mechanisms for financial compensation in the event of service delays as outlined in the SLA. This guarantees that businesses' service needs are met promptly and at a high level. Cost Savings Maintaining a full-time IT infrastructure support staff can be significantly more expensive than working with an external company and hiring specialists for outsourcing or outstaffing. Full-time employees incur costs beyond salary and taxes, including training, equipment, and many other additional needs.

How VERNA’s IT Infrastructure Support Works

Before taking on the maintenance of a company's infrastructure, VERNA’s specialists conduct an audit and meticulously organize the physical setup of user workstations and infrastructure. This includes transforming cable chaos into an organized system, arranging cables systematically in dedicated organizers, and ensuring secure and easy access to necessary connections. VERNA’s qualified professionals continuously monitor IT infrastructure to ensure availability and performance while promptly identifying potential system errors. VERNA is also responsible for ensuring proper data backup. VERNA provides clients with solutions to optimize computing resources and enhance system performance, helping them configure their infrastructure. If necessary, VERNA involves specialized experts. Our project manager maintains constant communication with the client to address technical support issues and regularly provides reports on the infrastructure's condition.

VERNA’s Experience and Clients in IT Infrastructure Support Services

VERNA has been handling all technical responsibilities related to our clients’ IT infrastructure for 23 years! Some of VERNA’s clients have worked with the company for many years and do not even have an internal IT department or system administrator, as VERNA’s specialists perform all necessary IT tasks. VERNA’s clients in IT infrastructure support services include: Ukrsibbank BNP Paribas Group, IdeaBank, Philip Morris Ukraine, Intertop, Brokard, Yves Rocher, IQOS, Luxoptica, Metro Cash&Carry, Colins, Multiplex, Dila medical laboratories network, and others.

Advantages of Partnering with VERNA

VERNA Operates Across All of Ukraine VERNA has a team of specialists covering the entire territory of Ukraine. This means VERNA can support and service clients under a single agreement with a standard price, which is highly convenient for enterprises with geographically distributed networks. High Qualifications VERNA provides access to a wide range of highly qualified specialists ready to service equipment following best practices and methodologies such as ITIL/ITSM, ensuring infrastructure reliability and efficiency for clients. Specialists continuously enhance their skills through training and obtain relevant certifications. Security VERNA has specialized expertise and knowledge in the field of cybersecurity. The company is focused on ensuring the protection of information, data, and infrastructure. Before starting any work, VERNA always signs a non-disclosure agreement with the client to ensure confidentiality.