Cluster Management Excellence. Workshop 2: High-Impact Member Services — Design and Effective Del...

🚀 Announcing Workshop #2 of the “Cluster Management Excellence” series!

We’re excited to invite you to the next session of our free expert-led program designed for European and Ukrainian clusters.

✳️ Workshop 2: High-Impact Member Services — Design and Effective Delivery

🗓 16 December | 12:00–14:00 CET | Online

🎤 Speakers:

Ciprian Morcan

• Founder of Hygia & Cluster Manager, Transylvanian Furniture Cluster
• 20+ years of experience in entrepreneurship, consulting, and ecosystem development
• Certified Management Consultant (CMC) with global project experience

Andreea Toma

• Consultant at Hygia specializing in international project development and strategic planning
• Leader of Hygia’s international projects team
• Manager of EU-funded initiatives (reBUILD, MANUFACTergy) and contributor to the Connect@Hygia accreditation
  
  

📚 What you will learn:

• How to identify member needs and deliver true added value
• How the “one-stop shop” model* strengthens cluster sustainability
• How to monitor and increase member satisfaction and engagement

* “Оne-stop shop” model — model a business model offering customers the convenience of having multiple needs met in one physical location, as with clusters and BSOs, which offer a wide variety of services.

Be part of a growing network driving digital transformation!
👉 Register now: https://forms.gle/C1udcqm6jWvhmzd49 (limited spots)

🎓 Reminder: Participants who attend at least 3 out of 4 workshops will receive a Certificate of Completion.

Organizers & Partners:

This course is organized by Kharkiv IT Cluster, Transilvania IT Cluster, Cluster Digital de Catalunya, Dnipro IT Community, and Odesa IT Family as part of the ITBridge project — a strategic initiative to strengthen cooperation between the European Union and Ukraine in the digital sector.

The ITBridge project is funded by the European Union through the Single Market Programme under the grant agreement №101196018. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or European Innovation Council and SMEs Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.